If you’ve verified that your customer’s payment went through at the gateway, but you’re not seeing a completed record of the transaction on MemberPress’ Transactions page, it could indicate a …
Why aren’t my customers receiving emails from MemberPress?
Not all web hosts are set up to deliver email out of the box from your WordPress installation. Luckily, you can connect your MemberPress site to most of the top email services using our email …
My customers’ subscriptions appear to expire within a day. What’s up?
MemberPress allows each new member a 24 hour grace period on recurring subscriptions. This gives enough time for the gateway to process the first payment and set up the subscription on its …
My changes won’t stick when I save options.
If you're finding that some changes won't stick after you click Save, be sure you’ve completely filled out the Info tab in MemberPress Options. Some of the required business information fields on the …
Your support videos say to click on a link called “Products,” but I can’t find it.
In MemberPress 1.2+, we changed the name of "Products" to "Memberships". We're in the process of updating this change in all of our videos. But for now, if you run into a video that hasn't been …
What if I can’t activate my license, or I need to move my license to a new site?
If you can't activate your license because the usage limit has been reached, or if you want to deactivate your license on an old site and move it to a new site, just do the following: Head to …
