What Is MemberPress?
MemberPress is a membership and LMS (learning management system) plugin for WordPress. It supports protecting content, paywalls, subscriptions, and online and offline payments, transforming your WordPress website into an online business.
What is the difference between a Membership and a Subscription?
Memberships and subscriptions are two elements of MemberPress. A Membership gives subscribed users access to your protected content. A subscription to membership is created when a user registers for a membership.
How can I upgrade my MemberPress account and only pay the difference?
Upgrading is simple in MemberPress. If you decide you'd like to upgrade from the current version you are on, simply login to MemberPress.com, and go to the Subscriptions tab. Then go to the far right of your Membership and click the Change Plan link.
That will send you to the standard MemberPress purchase page, but the prices you'll see are prorated based on what you've paid already and how long you've had that membership. So, the sooner you upgrade, the more you'll be credited.
How can I cancel my current subscription?
For canceling your current MemberPress subscription you will need to log in to MemberPress.com and go to the Subscriptions tab. Then go to the far right of your Membership and click the Cancel link. You will then be taken through a short survey process. Make sure you complete the process and your subscription status is updated on the Subscriptions tab. Which will stop any future charges from your account.
How do I update my credit card info?
To update your credit card details, you will need to log in to MemberPress.com and go to the Subscriptions tab. Then go to the far right of your Membership and click the Update link. Enter your new credit card details and click the Submit button. That's simple, right 🙂
Is it possible to purchase a MemberPress monthly subscription?
MemberPress has a yearly subscription only.
Why can't I see my add-ons?
For being able to see available add-ons per your current plan you will need to add and activate your MemberPress license first. If you have upgraded you will also need to make sure that you download and install the new version of MemberPress.
Where can I find my MemberPress license?
Once you log in to your MemberPress account, you should navigate to the Downloads tab and copy your license key from there. You can then activate the MemberPress license on your website.
What will happen if I don't renew my current subscription?
If you decide not to renew your current subscription you will not be able to do any future updates or use any of the addons and features that are developed in the meantime. To learn more read about What Happens When My Subscription Ends?
What MemberPress plans are available?
All the available MemberPress plans and their pricing can be seen by visiting our Pricing page.
Where I can see all the changes and fixes that are made in your current and previous versions of the MemberPress plugin?
You can check our Changelog page for all changes and fixes for the current and previous versions of MemberPress.
Where can I find your Help documentation?
Help documentation is available in the MemberPress Knowledge Base. It is updated regularly following product improvements and new feature releases.
What available payment methods does MemberPress support?
MemberPress natively supports PayPal, Stripe, Square, Authorize.Net, and Offline payment gateways. Some third-party plugins add additional payment methods, but our team does not support them.
Is it possible to change the payment method I used to purchase MemberPress with?
Yes, it is possible. For more information, see our article on changing your payment method: How do I change my payment method for my MemberPress subscription?
Does MemberPress accept ACH payments?
MemberPress supports ACH through the Stripe payment gateway integration. Thus, when you connect your Stripe account to MemberPress, you can enable the ACH payment method with Stripe.
Does MemberPress integrate with SEPA direct debit?
Yes, you can accept SEPA direct debit payments through Stripe payment gateway integration. To do this, you'll need to connect your Stripe account with MemberPress.
