Sell Membership Add-ons With Order Bumps

With the MemberPress Order Bumps add-on, you can upsell additional items alongside your memberships at checkout/registration.

When you add things like services, digital downloads, and memberships to checkout, you boost your income and simplify the selling process.

To allow users to add additional items to their orders, you'll need to install and activate the MemberPress Order Bumps add-on.

Note: This integration is available to MemberPress Pro plan members. You can upgrade to the Pro plan if you're subscribed to any other plan. To upgrade, click the Change Plan link on your account page.

Video Tutorial

Order Bumps Setup

You can install and activate the Order Bumps add-on by navigating to Dashboard > MemberPress > Add-ons. Search for the Order Bumps integration, and click on the Install Add-on button.

Once the Order Bumps add-on is activated, you can set additional items to add to checkout. The membership to which you would like to set additional order-bump memberships is the primary membership.

1. Navigate to Dashboard > MemberPress > Memberships and click on Edit under your membership name to begin editing that membership;
2. Scroll down to Membership Options and click on the newly added Order Bumps tab;

3. Click the + icon to select the order-bump membership(s) you want to offer as additional item(s) for this primary membership;
4. Then, select the desired membership in the dropdown menu to include it as an optional order-bump item. Repeat this process to add more items.

Note: Order-bump memberships can be added to the same MemberPress group as the primary membership. However, they can't be purchased if the Upgrade path option is enabled for that group. Therefore, these order-bump memberships will not be hidden in the Order Bumps list for the primary membership.

5. You can also add an optional Order Bumps Heading. This is a line of custom text to encourage your users to scale up their orders.
6. Click Update to save your changes.

Once the additional items are set for the primary membership, you'll see the items as purchasable options when you visit your membership registration page.

When the item is selected, the order amount will automatically update, and the order list will show the primary membership, plus any selected additional items.

You can use both recurring and one-time memberships to configure your additional items. Also, additional items can be paid or free. However, it’s important to mention that the primary membership can’t be a free membership. 

Note: MemberPress Coupons can be applied to primary memberships, but will not be applied to any memberships added through Order Bumps. Thus, if you need to apply a coupon to any of these additional-item memberships, the membership would have to be purchased separately through the registration form of that membership.

Note: Subscriptions with Order Bumps will show up as trials in Stripe. This is normal behavior. The first payment for all the memberships is lumped together, then a trial is created for the memberships so they don't start immediately, but rather when their next payment is due where each membership will charge as its own subscription.

Order Bumps are only supported for online payment gateways (Stripe, PayPal, and Authorize.net). Therefore, if the offline gateway is enabled on your primary membership, the Order Bumps option will be hidden.

Further, the available payment gateway on the primary membership registration form will depend on the primary membership settings and the selected additional item membership type (recurring or one-time):

• Stripe: supports both recurring and one-time additional items;
• Authorize.net: supports both recurring and one-time additional items;
• PayPal Standard: supports only one-time additional items;
• PayPal Commerce: supports only one-time additional items.

Also, though the primary membership may have all payment gateways enabled, if the order-bump membership is recurring, selecting it will automatically hide PayPal Standard and PayPal Commerce options.

Additionally, if the unsupported payment method is already selected, and the additional item is chosen afterward, the user will be notified that they need to change the payment option.

If online payment gateways are not enabled for the primary membership, no additional items will be available on the primary membership registration form.

NOTE: Please keep in mind that Order Bumps are not available with the following MemberPress add-ons:

– Corporate Accounts
– MemberPress Gifting

Therefore, add-on memberships will not be visible on your corporate membership registration forms. They will also become unavailable if the Is this a gift? option is checked on the registration form of any membership.

Managing Order Bumps Subscriptions

When users purchase a membership with additional items, they'll be transferred to your global Thank You page or the custom Thank You page set for the primary membership.

All memberships a user purchases (primary and all additional items) will be visible on the Thank You page, and the user will be charged only once for the total amount. Users will also receive MemberPress email notifications based on your email settings.

Note: If you enabled the Membership-Specific Welcome Email for your order-bump memberships, these would also be sent. You can find the Send Membership-Specific Welcome Email to User option under the Membership Options > Registration tab.

On the user’s account and your MemberPress backend, all these memberships will be shown separately, though they will share the same transaction.

Note: Membership purchases with Order Bumps are multi-item purchases. For this reason, if you're using Stripe as the payment gateway, these transactions will have the mi_xxxxxxx format instead of the standard ch_xxxxxxx format.

For each order, users will get a combined invoice for the entire purchase. Please make sure you're using the latest version of the PDF Invoices add-on with Order Bumps. 

Order-bump memberships and the primary membership can have different billing intervals (e.g., one can be set as a monthly membership and another as a yearly membership). Therefore, each subscription will show its own renewal date, and all renewals will be processed individually. Also, each membership can be canceled separately.

Refunding Order Bumps Subscriptions

As mentioned, Order Bump purchases are multi-item purchases. Thus, both primary and the order-bump memberships will have a transaction with the mi_xxxxxxx ID format.

These transactions can't be refunded directly. To refund these transactions, follow these steps:

1. Navigate to Dashboard > MemberPress > Transactions and find the transaction for the membership you want to refund.
2. Hover over the mi_xxxxxxx transaction number to see the actual gateway charge ID of that item. The ID should be in the ch_xxxxxxx format.
3. Copy and save the gateway charge ID.
4. Navigate to your Stripe Dashboard and login.
5. Paste the gateway charge ID you copied from MemberPress to the search tool at the top of the Stripe dashboard. Search for the transaction, and click on the matching search result to access the transaction page.
6. Refund the transaction in Stripe.
7. Next, go back to your website and navigate to the transaction again. Here, manually update the transaction status to Refunded, and save changes.