Please enable JavaScript in your browser to complete this form.Name *FirstLastEmail *What is your favorite WordPress theme? Why? *Describe the following: HTML, CSS, Javascript and PHP *What is your favorite Web Host? Why? *A customer contacts us and says that everything is working on their WordPress website except that none of their users are receiving emails from the site. What would be the first thing you'd ask and/or recommend? *What is the difference between a Post Tag and a Custom Taxonomy in WordPress? *A customer contacts us and they are having big problems with a page on their website. There's a drag and drop list on the page but it doesn't appear to be working at all. The list appears normally but the drag and drop doesn't work. What is the first think you'd do to troubleshoot this issue? *A customer contacts us and they are seeing an issue with an admin page for one of our plugins. You request access to their site and log into their wp-admin -- when you look at the page, you notice that only the top part of the page was actually rendered, the rest of the page is just "missing." How would you go about troubleshooting this issue? *A customer contacts us with an issue integrating PayPal with one of our plugins running on their website. The user's customers can complete a checkout and they are actually charged money -- but no data about the transaction is being recorded in our plugin on their website. How would you begin troubleshooting this issue? *A customer is "bad-mouthing" our products and us on Social Media. He's not only being very mean but is trying to insult you personally. How would you handle this situation? *When working in Technical Support sometimes there are more tickets coming in than it seems like you and your team can handle in a day. Describe 2-3 things you could do individually and as a team to answer tickets faster and get through many more tickets each day. *How does the use of a Helpdesk system (like Help Scout) help support teams better serve their customers? *Have you created a WordPress website before? Add the URL(s) here: *Rate Your ExperienceFor each of these technologies, plugins and services rate your experience as "None", "Familiar With", "Comfortable With", "Expert" or "Wizard."HTML *NoneFamiliar WithComfortable WithExpertWizardCSS *NoneFamiliar WithComfortable WithExpertWizardJavascript *NoneFamiliar WithComfortable WithExpertWizardPHP *NoneFamiliar WithComfortable WithExpertWizardFTP/SFTP *NoneFamiliar WithComfortable WithExpertWizardWordPress *NoneFamiliar WithComfortable WithExpertWizardWordPress Plugins *NoneFamiliar WithComfortable WithExpertWizardWordPress Themes *NoneFamiliar WithComfortable WithExpertWizardWordPress Web Hosts *NoneFamiliar WithComfortable WithExpertWizardGoogle Chrome Developer Tools *NoneFamiliar WithComfortable WithExpertWizardCommand Line *NoneFamiliar WithComfortable WithExpertWizardSQL *NoneFamiliar WithComfortable WithExpertWizardMySQL *NoneFamiliar WithComfortable WithExpertWizardMemberPress *NoneFamiliar WithComfortable WithExpertWizardMailChimp *NoneFamiliar WithComfortable WithExpertWizardConvert Kit *NoneFamiliar WithComfortable WithExpertWizardStripe *NoneFamiliar WithComfortable WithExpertWizardPayPal *NoneFamiliar WithComfortable WithExpertWizardZapier *NoneFamiliar WithComfortable WithExpertWizardComment Submit
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